Terms of service

Terms of Service for Furiends by SSO.

Effective Date: July 2024

Thank you for choosing SeedingSource Online trading as Furiends by SSO (hereby referred to as Furiends by SSO) for your dog education, training and walking needs. Please read these Terms of Service (“Terms”) carefully before booking a session with me. By booking a session, you agree to be bound by these Terms.

1. Services

Furiends by SSO offers a range of dog education, training and walking services as follows.

Online courses for current or prospective pet dog owners to enhance their knowledge of dog breeds, needs, behaviour and training.

Dog training and walking services aimed to improve the relationship, connection and lives of pet dog owners and their dog/s. Each client may receive slightly differing advice to account for individual needs, experience and the dogs needs. These services are available exclusively within the Melbourne, Australia area.

2. Client/User Responsibilities

You agree to use my services responsibly and in compliance with applicable laws. This includes, but is not limited to:

  1. Providing accurate and truthful information when using Furiends by SSO services

  2. Not engaging in any unlawful or prohibited activities

  3. Not engaging in any abusing, disrespectful, dangerous, unlawful or prohibited behaviours towards either Furiends by SSO in person or online

  4. Not sharing your account information with unauthorised individuals

  5. Complying with our Cookie Policy, Privacy Policy, and any other policies posted on our website.

3. Payment Terms

When purchasing online courses, you agree to pay all applicable fees as stated on my website prior to access being provided to the applicable course.

Dog training and walking services can be pre-paid at the time of booking, or paid within 48 hours of completion of the service. For clients who pre-purchase sessions to receive discounts as available, all pre-purchased sessions must be booked at the time of pre-purchase. All pre-purchased sessions must be used within 3 months of purchase.

I may use third-party payment processors for payment processing, and you are subject to their terms and conditions.

4. Refund Policy

Refund policies for online courses are outlined on the respective service pages, please review them carefully prior to purchase.

Dog training and walking services are only able to be refunded if pre-paid and cancelled at least 24 hours in advance.

5. Cancellations and Rescheduling

To avoid a full service fee charge, sessions must be cancelled or rescheduled at least 24 hours prior to the session time. Where this does not occur, the full fee will be due for the session within 48 hours of the booked sessions time.

Where cancellations or rescheduling is required, this can be done online via the booking platform, Furiends by SSO will be notified of all changes immediately.

In some circumstances, the full fee may be discounted or waived at Furiends by SSO’s discretion. If you feel that this may apply to your situation, you can contact Furiends by SSO to notify them of your individual circumstances so they can determine if a discount or waiver may be applied.

Where sessions need to be cancelled or rescheduled by Furiends by SSO, 24 hours or more notice will be provided unless in the case of sickness, injury or an emergency where this may not be possible.

6. Intellectual Property

All content on Furiends by SSO, including but not limited to text, graphics, images, logos, videos, and online course materials, is protected by intellectual property rights. You may not reproduce, distribute, or use our content without explicit permission.

7. User-Generated Content

Where you provide text, photos or videos of your dog’s progress, you grant Furiends by SSO a non-exclusive, royalty-free, worldwide license to use, modify, and reproduce that content for the purpose of providing one or more of my services. You are responsible for ensuring your content does not violate copyright, trademark, or privacy rights of others.

8. Termination

I reserve the right to suspend or terminate your access to my services at my discretion if you violate these Terms of Service or for any other reason without notice.

9. Limitation of Liability

I am not responsible for any damages or losses arising from the use of my services unless otherwise specified by Australian laws. I am not liable for any interruptions, errors, or omissions on my website.

10. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes unable to be resolved between the client/s and Furiends by SSO (either direction or via mediation) will be subject to the exclusive jurisdiction of the courts in Australia.

11. Updates to Terms

These Terms may be updated from time to time. Clients will be notified of any changes either via email, social media or in person.

Contact Me

If you have any questions or concerns regarding our Terms of Service, please contact me at anthea@ssonline.com.au.

By booking a session with Furiends by SSO, you acknowledge that you have read, understood, and agree to these Terms of Service.

This Terms of Service was last updated July 12, 2024.